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How Can We Help?
Whether you need help choosing the right firepit, have a question about your order, or want details on our outdoor furniture collections.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take for my order to arrive?
Orders typically ship within 1 to 2 business days, with transit taking 2 to 7 business days. That means most orders arrive within 3 to 9 business days from the order date. Every shipment includes tracking so you can follow your package along the way.
Do you offer free shipping on firepits and outdoor furniture?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size.
What is your return policy for outdoor furniture?
We want you to love your purchase. If something does not work out, please contact our team within the return window outlined in our Return Policy. We will walk you through the process and make it as simple as possible.
Can I exchange a fire table for a different size or style?
Exchanges are handled on a case-by-case basis. Reach out to us with your order number and the item you would like instead, and we will let you know what options are available. Our goal is to make sure you end up with the perfect piece for your space.
What fuel types do your firepits and fire tables use?
Our collection includes both propane and wood-burning options depending on the model. Each product page specifies the fuel type, dimensions, and material details. If you need help comparing models for your patio or deck setup, just send us a message.
Are your pergolas weather-resistant for year-round use?
Our pergolas are designed with outdoor durability in mind, using materials suited for various weather conditions. Specific care instructions and material details are listed on each product page. For questions about a particular model and your local climate, feel free to reach out to our team.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most orders ship free within the Continental U.S. with tracking included on every package.
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Owned and operated by Backyard Perch from Harrisonville, MO. No bots, just our team ready to assist.
